Investor FAQ’s

What is Bitcoin Well’s core business?​

Bitcoin Well offers convenient, secure and reliable ways to buy and sell bitcoin through a trusted Bitcoin ATM network, white glove in person service and suite of web-based transaction services. Based on management’s assessment of publicly-available data, Bitcoin Well the first publicly traded Bitcoin ATM company in the world, with an enterprising consolidation strategy to deliver accretive and cost-effective expansion in North America and globally.

How does Bitcoin Well charge for its services?

We use a tiered commission structure ranging from 0% to 18% of the transaction size depending on volume and method of payment. We also, in some cases, charge a fixed fee.

How is Bitcoin Well different from other ATM providers?

Not only are we the world’s first publicly-traded Bitcoin ATM company and Canada’s longest-serving, founder-operated Bitcoin ATM company, but we also have:

  • A non-custodial transaction model, offering reduced risk for buyers, sellers and corporate stakeholders;
  • Industry-leading transaction security (fraud protection);
  • A team who brings deep operational capabilities spanning the entire value chain, with a proven track record of acquisitions and organic growth;
  • A suite of diversified transaction services; and
  • Valuable relationships secured with key vendors who are transacting in bitcoin and other cryptocurrencies.

How common is the use of bitcoin and other cryptocurrencies?

“Bitcoin has reached all-time highs over the past few months, and with this meteoric rise, institutions, hedge funds, and major corporations have begun to add digital assets to their balance sheet. As the oldest, most liquid, and most well-known cryptocurrency, bitcoin is rapidly becoming a hedge against rampant inflation of fiat currency (USD, EUR).”
– Marshall Hayner, CEO & Founder of Metal Pay,; Jan. 29, 2021

The Bitcoin Well business model is centered around creating value through facilitating transactions in bitcoin and other cryptocurrency – whether through an ATM, online, wallet usage or supplying merchant payment solutions. As awareness, adoption and usage continues to expand globally, so do the opportunities for Bitcoin Well.

Where is Bitcoin Well located?​

Our corporate headquarters is located at:
10142 82 Avenue NW
Edmonton, Alberta T6E 1Z4

However, we are moving into a new 35,000 square foot headquarters in downtown Edmonton, centrally located on 104th Street and Jasper Avenue, conveniently located near Edmonton’s LRT, close to numerous parking lots, and in a highly walkable area featuring bike lanes.

In June 2021, we opened a new Calgary OTC office location:
724 11 Avenue SW
Calgary, Alberta T2R 0E4

In November 2021, we will be opening a new Montreal OTC office location and a new Winnipeg OTC office location.

Is Bitcoin Well a publicly traded company?

On July 30, 2021 Bitcoin Well began trading on the TSXV under ticker BTCW and celebrated by ringing the opening bell on the TSX and TSXV. Visit us at to learn more!

Can I buy shares directly from Bitcoin Well?

Shares must be purchased through a registered broker/dealer. You should contact a broker to obtain information and instructions on how to purchase shares.

When is the fiscal year end for Bitcoin Well?​

Our fiscal year-end is December 31.

When was Bitcoin Well formed?

We were established by Adam O’Brien, the current President & CEO of Bitcoin Well, in 2013 and have realized tremendous growth since then.

Where can I access financial statements for Bitcoin Well?

Financial information, along with all required filings, can be accessed on our SEDAR profile page by visiting, or found on the Investor Relations section of the Bitcoin Well website.

How do I contact Bitcoin Well for investor related questions?

Contact or call 1-888-928-5153.

Who are the Independent Auditors for Bitcoin Well?​

Kingston Ross Pasnak LLP
#1500 9Triple8 Jasper, 9888 Jasper Ave
Edmonton, Alberta T5J 5C6

Who is our legal counsel?

Dentons Canada LLP
2500 Stantec Tower​
10220 – 103 Avenue NW​
Edmonton, Alberta T5J 0K4​

Who serves as our transfer agent?​

Odyssey Trust
Stock Exchange Tower
1230 – 300 5th Avenue SW
Calgary AB T2P 3C4